GHD Woodhead was engaged by the Australian Customs Service Passenger Enabling Services to replace the primary line modules (PLM) and to upgrade customs infrastructure at all Australian international airports.

The project involved the coordination and cooperation between a number of stakeholders and airport authorities. GHD Woodhead provided a number of services for this project, including obtaining airport authority consent and permits to commence work, building management and project management.

The integration of PLM and SmartGates has allowed the Australian Customs Service to achieve smarter deployment of technology and resources while improving processing, resulting in improved operational efficiency, increased passenger facilitation performance and traveller satisfaction.